Refund & Cancellation Policy

1. Cancellation by the buyer

• Orders may be cancelled without charge before the goods are dispatched, by written notice to partners@chromaticsol.in quoting the order or invoice number.
• Orders for customised lab configurations already in production may attract costs already incurred; these are communicated before cancellation is confirmed.
• Once dispatched, an order can only be dealt with under the return provisions below.

2. Damaged, defective or incorrect goods

Please inspect the consignment on delivery. Report any damage, shortage, defect or wrong item within 7 days of delivery to partners@chromaticsol.in with the invoice number, photographs of the packaging and the affected items. On verification we will, at our option, replace the item, supply the missing part, or refund its value.

3. Returns

Goods returned must be unused, in their original packaging with all accessories, manuals and documentation. We are unable to accept returns of consumables, opened curriculum or LMS licences, and items damaged through misuse, incorrect voltage, liquid ingress or unauthorised repair.

4. Refunds

Approved refunds are processed to the original payment method or bank account within 7–14 working days of approval. The time taken for the amount to appear in your account depends on your bank or payment provider. Taxes are refunded in accordance with applicable GST rules; freight charges are refunded only where the fault is ours.

5. Warranty and support

Hardware warranty terms, if any, are stated on the invoice or in the supply agreement and apply in addition to your statutory rights. Warranty claims follow the same reporting process described above.

6. Contact and grievances

For any question about cancellations or refunds, write to partners@chromaticsol.in. Unresolved complaints may be escalated to our Grievance Officer, Grievance Officer name — to be confirmed, who acknowledges within 48 hours and responds within 30 days.